Delivering enduring customer engagement: Why now is the time to invest in data, technology, and systems to anticipate and predict customer sentiment
Speaker:
Allan Cervin
,
MBA and Director Financial Services & Data Analytics
,
CGI
09:20 - 09:40
The massive rise in digitization has led to an explosion in dynamic data.
Informatica’s Customer 360 SaaS helps businesses across the globe every day to harness this data to offer intelligent customer experiences. Hear firsthand what is driving Informatica’s vision and innovation in this space.
Speaker:
Greg Hanson
,
VP Specialists EMEA & LATAM
,
Informatica
09:40 - 10:00
How Maersk is offering a differentiated customer experience using data as the cornerstone for their digital transformation journey.
Speaker:
Hari Prasad Sharma
,
Product Owner - Customer Master Data, Data Management
,
Maersk HQ
10:00 - 10:20
Experience how Informatica’s end-to-end Customer 360 SaaS solution revolutionizes how customer data is managed and used to gain a deeper understanding of the customer.
Speaker:
Barry Wildhagen
,
Senior Solution Architect MDM
,
Informatica
10:20 - 10:30
Bringing enduring customer engagement to life – a fireside chat with CGI, Maersk and Informatica
10:30 - 10:35
Round up by moderator
Moderator:
Michael Svendsen
,
Computerworld Freelance Journalist
Partnere
Det får du ud af det
How Maersk is offering a completely differentiated customer experience
